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Filing a complaint

Filing a complaint with Oklahoma City University

Grievances made by individuals that fall outside of the due process, such as complaints from clinical education sites, employers of graduates, and the public, must be submitted in writing to the Program Director. Grievances should be filed within 30 days of the offending incident(s). The written document should include circumstances of the grievance, specific concerns, and a possible remedy. The program will use the following procedures to address grievances received.

The program director (or designee) will:

  1. handle complaints that fall outside of due process.
    1. In the event the program director is not available or if it is inappropriate for the program director to handle the complaint (e.g., the complaint involves the program director), the complaint will be forwarded to the Dean of the College of Health Professions or the Director of Clinical Education.
  2. respond to the complainant within 3 weeks of receiving the complaint.
  3. consult with other University offices (e.g., Dean of the College of Health Professions, University Legal Counsel, etc.) in addressing the complaint, when necessary.
  4. meet individually or jointly with all parties involved to seek resolution.
  5. notify the individual in writing of the decision, including potentially developing a written corrective action plan.
  6. keep the written grievance and any corrective action(s) on file in a locked cabinet in the program’s office or on a secure server for a period of 5 years, after which any documents will be securely destroyed to maintain confidentiality.

Filing a complaint with CAPTE

Individuals wishing to file a formal complaint may submit it to the Commission on Accreditation of Physical Therapy Education (CAPTE). You can provide the accrediting agency with written testimony regarding the program or file a formal complaint following the procedures detailed at the Commission on Accreditation in Physical Therapy Education’s web site or by directly contacting: American Physical Therapy Association, Attention: Accreditation Department, 3030 Potomac Ave., Suite 100, Alexandria, VA 22305-3085; Phone: 703/706-3245; or e-mailed to [email protected]

CAPTE's website