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Support & Training

Looking for help with a technical issue, advice for an upcoming computer purchase, consultation on a technology project, request for an audio/visual setup, guidance on how to use a specific application, or any other IT needs? Campus Technology Services strives to be your "go to" department for any and all of these needs. Here are ways we hope to provide you with the support and training you are looking for:

We provide you with several ways to reach out to our Help Desk with your support needs or IT-related questions:

  • helpdesk.okcu.edu - Find answers to common problems or submit and follow up on an issue or a service request. This is a great way to provide us all the information we need to know about your IT problem and keep up with the status of your service request.
  • 405-208-5555 - Give our Help Desk a call to speak directly with a technician to describe your problem and start a service ticket (see previous bullet point). Your call may be answered by the Personal Support Center. If they cannot resolve your issue, you will be contacted by Campus Technology Services.
  • Tom and Brenda McDaniel University Center (room 136) - This is the location of our walk-up Help Desk. Our normal business hours are 8 a.m. to 8 p.m. Monday through Friday. Summer and holiday hours may differ.

Are you having issues with an online course or with the learning management system (ocuonline.okcu.edu)? We are here to help you 24-hours a day, 7-days a week. Here is how you can reach us:

  • 405-208-5550 - Give our support center a call to speak directly with a technician who can address most issues you may be encountering.
  • [email protected] - Send an email to the support center describing in detail your problem. A support ticket with be created and a technician will follow up with you.

Our Media Services team is here to help with all your audio/visual requests.

If planning an event and need A/V equipment or support, please read through the following:

  • All Media Services requests will be made through SchoolDude by accessing the form at www.myschoolbuilding.com. Media Services will not grant requests made by phone or by email.
  • Event organizers will be expected to make requests for A/V support a minimum of 5 business days in advance of the event. Media Services reserves the right to deny requests not made within the 5 business days.
  • Media Services reserves the right to deny the use of equipment in locations deemed dangerous to the equipment or where production quality cannot be guaranteed.
  • Event organizers must ensure access to the location for Media Services a minimum of one hour prior to the start of an event.
  • Media Services commits to having the event setup a minimum of 30 minutes prior to the start of the event.
  • Media Services will provide an equipment check with event organizers a minimum of 30 minutes prior to the start of the event.
  • Media Services will perform post-event assessments to track success levels and satisfaction.
  • When wireless mics are used, Media Services will always provide a wired mic as a backup.
  • Student organizations will have to fill out the student organization request form and have it signed by an advisor before any equipment can be delivered or set up.

For other A/V support needs, you can report your issues or requests by one of the following:

  • 405-208-5159 - Media Services direct number. Feel free to leave a message if technicians are busy.
  • 405-208-5555 - Contact the Helpdesk if Media Services does not respond and you have an urgent issue.
  • [email protected] - Send Media Services an email if they cannot be reached by phone.

Campus Technology Services strives to provide the campus community with training opportunities to help expand the technical knowledge and capabilities of our faculty, staff and students.

Throughout the year, CTS will advertise via email training or other information sessions. These sessions may be presented in labs or classrooms on campus, or as a webinar. Watch your university email for announcements of these opportunities.

Other popular options for training include:

Microsoft products and cheat sheets

  • Teams for Business (Sign in using your OCU username and password or explore the page without signing in
  • OneDrive for Business

LinkedIn Learning (need a Public Library Card)

Adobe Products

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